1. Introduction

Aqua'rem Water Supply & Refilling ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

We collect information that you provide directly to us when you:

• Register for an account
• Place an order
• Subscribe to our newsletter
• Contact us for support
• Participate in surveys or promotions
• Post comments or reviews

The types of information we may collect include:

• Personal Identification Information: Name, email address, phone number, postal address
• Payment Information: Payment method details (processed securely through our payment partners)
• Account Information: Username, password, order history
• Usage Data: Information about how you interact with our website

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send you order confirmations and updates
• Respond to your customer service requests
• Send you promotional communications (you can opt out at any time)
• Improve our website and services
• Detect and prevent fraud
• Comply with legal obligations

4. Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) encryption for data transmission
• Regular security assessments and updates
• Access controls and authentication measures
• Secure storage of sensitive information

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share information with third-party vendors who perform services on our behalf (e.g., payment processing, delivery services)
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred

6. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to your personal information
• Correction: You can request corrections to inaccurate information
• Deletion: You can request deletion of your information (subject to legal obligations)
• Opt-Out: You can opt out of marketing communications at any time
• Data Portability: You can request a copy of your data in a structured format

To exercise these rights, please contact us at info@aquaremwaters.co.ke.

7. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. We use cookies to:

• Remember your preferences and settings
• Understand how you use our website
• Improve our services and user experience
• Provide personalized content and advertisements

You can control cookies through your browser settings. However, disabling cookies may affect some features of our website.

Learn more about our Cookie Policy

8. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: