Introduction

Welcome to Aqua'rem Water Supply & Refilling. By using our website and services, you agree to comply with and be bound by the following terms and conditions.

If you disagree, please don't use our services.

Definitions

Use of Services

By using our services, you agree that:

• You are at least 18 years old or using with parental consent
• You will provide accurate information when creating an account
• You will not use our services for any unlawful purpose
• You will not attempt to disrupt or interfere with our services
• You will maintain the confidentiality of your account credentials

Orders & Payments

• You agree to pay the full price for the products and services ordered
• All prices are in KES and include applicable taxes
• We reserve the right to refuse or cancel any order at our discretion
• All payments are processed securely through our payment partners

Delivery Terms

• We strive to deliver within estimated timeframes
• Delivery times may vary based on your location
• You must ensure someone is available to receive the delivery
• Additional charges may apply for remote areas

Returns & Refunds

• Contact us within 7 days of delivery if unsatisfied
• Refunds are processed after inspection
• Custom orders may not be eligible for return

View Refund Policy →

Subscription Terms

• Billed according to your selected plan
• Pause, resume, or cancel at any time with no fees
• Changes take effect next billing cycle
• Automatic renewals continue until you cancel

Intellectual Property

• All content on this website is our property
• You may not copy, reproduce, or distribute without permission
• Aqua'rem is a registered trademark

Limitation of Liability

• Services are provided "as is" without warranties
• Not liable for indirect, incidental, or consequential damages
• Liability limited to the amount paid for the specific order

Termination

• We may suspend or terminate your account at our discretion
• For violation of these terms or unlawful behavior
• Outstanding orders will be fulfilled or refunded

Governing Law

These Terms are governed by the laws of the Republic of Kenya. Disputes shall be subject to the exclusive jurisdiction of the courts of Kenya.

Contact Us

Questions about these Terms? Contact us: